Overview

The fully online Master of Leadership in Service Innovation from University of Queensland addresses the critical issues facing managers, such as digital disruption, automation, AI, socio-demographic changes and geopolitical shifts.

The Leadership in Service Innovation program combines several important challenges, including the move to the experience-based economy, which makes it critically important to embed a culture of customer experience. It also explores value co-creation and change throughout organisations, and embedding continuous innovation, enabling the execution of new ideas to create value for all stakeholders.

Career possibilities

Postgraduate study can take you anywhere. Here are some of the careers you could be on your way to:

Vice president of customer experience

Chief customer officer

Senior customer and user experience designer

Customer and user experience lead

Programme Structure

Courses included:

Customer Experience Foundations

Value Creation in Service

Principles of Innovation

Service Design Thinking

Crafting a Service Innovation Organisational Culture

Data and Analytics for Service

Service Interactions in a Digital Age

Service Innovation Strategy

Key information

Duration

Part-time
- 24 months

Start dates & application deadlines

Starting 2026-08-19 00:00:00
- Apply before 2026-07-15 00:00:00
Starting 2027-01-24 00:00:00
- Apply before 2026-12-20 00:00:00
Starting 2027-05-01 00:00:00
- Apply before 2027-04-30 00:00:00

Language

English

TOEFL^® IBT

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PTE Academic

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IELTS

6.5

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Credits

24 alternative credits

Delivered

Online

Campus Location

Brisbane, Australia

Disciplines

Entrepreneurship Management Studies Leadership View 5 other Masters in Entrepreneurship in Australia

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Academic requirements

GPA

Required

English requirements

TOEFL^® IBT

Schedule TOEFL®

PTE Academic

Schedule a PTE test!

IELTS

6.5

Prepare for Your English Test

Cathoven AI IELTS Preparation

Learn your IELTS Score

AI-powered IELTS feedback. Clear, actionable, and tailored to boost your writing & speaking score. No credit card or upfront payment required.

Trusted by 300k learners
98 accuracy using real exam data
4.9/5 student rating

Other requirements

General requirements

CRICOS: 00025B
a bachelor's degree (or equivalent) in a relevant discipline, or

a bachelor's degree (or equivalent) in any discipline, plus 3 years of full-time equivalent relevant work experience, or

the UQx Business Leadership MicroMasters® credential with 65% in the Business Leadership Capstone Assessment, plus three years of full-time equivalent relevant work experience.

You must have a grade point average (GPA) of 4.5 on a 7-point scale in your previous qualification.

English language requirements

Tuition Fees

Tuition fees are shown in and the most likely applicable fee is shown based on your nationality.

International Applies to you

Applies to you

Non-residents

25184 AUD / year

≈ 25184 AUD / year
Domestic Applies to you

Applies to you

Citizens or residents

25120 AUD / year

≈ 25120 AUD / year

Funding

Win a €10000 Scholarship! Deadline: 30 June 2020

Embark on your journey with the Studyportals Scholarship! We're giving away a total of 20,000 euros to help you achieve your dream of studying abroad.

Win a €10000 Scholarship! Deadline: 30 June 2020

Embark on your journey with the Studyportals Scholarship! We're giving away a total of 20,000 euros to help you achieve your dream of studying abroad.

In order for us to give you accurate scholarship information, we ask that you please confirm a few details and create an account with us.

Scholarships Information

Below you will find Master's scholarship opportunities for Leadership in Service Innovation.

Available Scholarships

You are eligible to apply for these scholarships but a selection process will still be applied by the provider.

On this page

About

Overview

Career possibilities

Programme Structure

Key information

Duration

Start dates & application deadlines

Language

Prepare for Your English Test

Credits

Delivered

Campus Location

Disciplines

What students do after studying

Academic requirements

English requirements

Prepare for Your English Test

Other requirements

General requirements

Tuition Fees

International Applies to you

Domestic Applies to you

Funding

Scholarships Information

Available Scholarships

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