Master Online

Leadership in Service Innovation

University of Queensland

24 months
25184 AUD/year
25120 AUD/year
Tuition fee
Apply date
Start date


Challenge yourself and become an exemplary leader, ready for whatever the future brings in an increasingly diversified and rapidly-changing business environment with the Leadership in Service Innovation program is offered by University of Queensland. 


The world’s economies are changing – from product and commodity-based to an experience-based model. These changes require adjustments to the way we lead and manage every aspect of business.

The fully online Master of Leadership in Service Innovation from University of Queensland addresses the critical issues facing managers, such as digital disruption, automation, AI, socio-demographic changes and geopolitical shifts.

The Leadership in Service Innovation program combines several important challenges, including the move to the experience-based economy, which makes it critically important to embed a culture of customer experience. It also explores value co-creation and change throughout organisations, and embedding continuous innovation, enabling the execution of new ideas to create value for all stakeholders.

Program highlights 

  • Enjoy the flexibility of studying a program taught completely online at a leading Australian university, which you can complete on a part-time basis and access around the world so you can balance study with work and life.
  • Engage in a program with a multi and cross-disciplinary perspective aimed at developing the transformational mindset needed for leaders of tomorrow.
  • Gain comprehensive insights into the skills that leaders need to be successful and relevant, such as service innovation, value creation and customer centricity as you undertake advanced-level courses.

Career possibilities

Postgraduate study can take you anywhere. Here are some of the careers you could be on your way to:
  • Vice president of customer experience
  • Chief customer officer
  • Senior customer and user experience designer
  • Customer and user experience lead

Programme Structure

Courses included:

  • Customer Experience Foundations 
  • Value Creation in Service 
  • Principles of Innovation 
  • Service Design Thinking  
  • Crafting a Service Innovation Organisational Culture 
  • Data and Analytics for Service 
  • Service Interactions in a Digital Age 
  • Service Innovation Strategy 

Key information


  • Part-time
    • 24 months

Start dates & application deadlines


24 alternative credits



Academic requirements

GPA admission requirements GPA

Other requirements

General requirements

CRICOS Provider No: 00025B  

  • A bachelor degree (or equivalent) in the same discipline with a GPA of 4.5, approved by the Executive Dean; or
  • A bachelor degree in a different discipline with a GPA of 4.5 and three years of full-time work experience in the same discipline, approved by the Executive Dean; or
  • The UQx Business Leadership MicroMasters® credential with at least 65% in the Business Leadership Capstone Assessment and at least three years of full-time work experience in the same discipline, approved by the Executive Dean.

Tuition Fee

To alway see correct tuition fees
  • International

    25184 AUD/year
    Tuition Fee
    Based on the tuition of 25184 AUD per year during 24 months.
  • National

    25120 AUD/year
    Tuition Fee
    Based on the tuition of 25120 AUD per year during 24 months.


Studyportals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.

Our partners

Leadership in Service Innovation
University of Queensland


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