The Service Innovation and Design (SID) programme from Laurea University of Applied Sciences is taught in English. After completing the common studies included in the programme, you may also choose courses in Finnish as complementary studies.
At the beginning of your studies you will be provided with a good overall picture of the programme, and you can start designing your personal study path in accordance with your own learning outcome goals.
At the beginning of the first semester, the studies focus on developing a general view and basic knowledge of design thinking and service design. The strategic management studies include analysing how a company’s management philosophy and operating environment affect the possible way of introducing service design as a natural part of the company’s business. Parallel to management studies, you will study various business models and learn to use different tools and methods to develop services.
In order to develop a deep understanding and analysis, you will study different methods and tools. A deep analysis may lead to insights that guide service development. The common studies also include future research and anticipation. Facilitation is studied as part of the service design process and methods study unit. Facilitation helps the service development team to progress with its work.
On face-to-face instruction days, students can experiment with different service design tools in groups and consider how these tools could be applied to assignments such as the development of public transport, for instance. The actual exercises may be related to a specific assignment from a company, or you can also carry out an assignment for your own employer. You work on assignments between the face-to-face instruction days.
Employment opportunities are good, both nationally and internationally. You may become a consultant, work as a service developer, or start a business of your own. The education provides you with skills and competence for different jobs that require expertise in service design. Depending on the company, your job title could be Development Manager, Service Developer, Customer Experience Manager, Service Designer or Business Designer.
Get more detailsVisit official programme website
- Design Thinking
- Service Logic-Based Strategic Management
- New Service Development and Innovative Business Models
- Deep Customer Insights Through Ethnographic Research
- Service Design Process and Methods
- Futures Thinking and Foresight Methodologies
- 18 months
Start dates & application deadlines
- Apply before
DisciplinesDesign Innovation Management Master in Business Administration (MBA) View 19 other Masters in Master in Business Administration (MBA) in Finland
We are not aware of any academic requirements for this programme.
We are not aware of any English requirements for this programme.
- Applicants to these Masteräs programmes must have a previous Bachelor's or Master's degree completed at a university or a university of applied sciences and at least two years (24 months) of subsequent work experience in a relevant field.
- A relevant field is considered to include both the field being applied to and the field of the previous higher education degree.
- The entrance examination involves advance material. The entrance examination consists of a three-hour written test. Some of the questions are related to the articles included in the advance material. The second part of the examination is a group discussion.
The required work experience (at least 24 months) must be acquired after the date of graduation indicated in the applicant’s bachelor’s/master’s degree certificate. However, if an applicant has completed a Finnish post-secondary higher level qualification (opistotason tutkinto) prior to the Bachelor's/Master's degree, work experience after such will also be considered.
International10000 EUR/yearTuition FeeBased on the original amount of 10000 EUR per year and a duration of 18 months.
EU/EEAFreeTuition FeeBased on the original amount of 0 EUR per year and a duration of 18 months.
Grants are intended for students paying yearly tuition fee in accordance with the grant fund regulations. The grants are provided to students applying for them provided that the student has completed at least 60 credits of studies that count towards their degree programme in the previous academic year ending on 31st July. The size of any grant is to be at most equivalent to 10% of the yearly tuition fee.
Studyportals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.
Apply and win up to €10000 to cover your tuition fees.
Due for update
Updated over a year ago
Check the official programme website for potential updates.