Placeholder image for Service Systems Design

Service Systems Design, M.Sc.

  • Application Deadline
  • 24 months
University rank #201 (WUR) Copenhagen, Denmark
In the Service Systems Design course from Aalborg University, you will learn how to plan and organise people, infrastructure, communication, media and components of a service, in order to improve its quality, the interaction between service provider and customers and the customers’ experience.


From the campus in beautiful Copenhagen, Aalborg University offers an exciting, hands-on Service Design education. The 2-year Service Systems Design program gives students a solid foundation in design methodology, grounded in practical experience and real-world assignments.

Have you ever experienced a long queue in a post office? How much time have you spent at an airport? Or that a hospital could do much more for its patients? More and more, companies, governmental institutions and other organisations are realising the service experience they provide is of vital importance, and can be improved with more considered design.

Because of this, service designers are increasingly in demand. Service Design, as the name implies, is a relatively new design discipline concerned with finding creative solutions to intangible problems. Generally leveraging a human-centred, co-creative approach, Service Design has developed into a progressive design discipline with its own toolkits, skillset, and mindset. At our master’s program in Service Systems Design, students gain a solid understanding, actionable knowledge and practical experience on this growing discipline.

Job and Career

As a service designer, you will become a practitioner that collaborates with public and private companies in designing new services or redesigning existing services. Your expertise will be required in understanding, and addressing user requirements, communicating user experience, promoting users’ participation and supporting the internal organisation of services. Your cross-disciplinary competences, covering IT, design-related, engineering and management skills will allow you to cover strategic roles in service organisations.

Service design consultants are often required in the sectors of travel, healthcare, information services, bank and financial services and retail services. For many of those companies, the key to success is in the way services are designed and organised, or the quality of the interaction between users and the service, or the way users experience the service.

Programme Structure

Courses included:

  • User Experience Design For Service Interaction
  • Designing Product Service Systems
  • Programming For Services
  • Computing Infrastructure Management
  • User Participation And Social Innovation
  • Services Representation And Prototyping
  • Strategies And Business In Services

Detailed Programme Facts

  • Programme intensity Full-time
    • Full-time duration 24 months
  • Credits
    120 ECTS
  • Languages
    • English
  • Delivery mode
    On Campus

English Language Requirements

  • Minimum required score:


    The IELTS – or the International English Language Test System – tests your English-language abilities (writing, listening, speaking, and reading) on a scale of 1.00–9.00. The minimum IELTS score requirement refers to which Overall Band Score you received, which is your combined average score. Read more about IELTS.

    Get a free IELTS practice test
  • Minimum required score:


    The TOEFL iBT ® measures your English-language abilities in an academic setting. The test has four sections (reading, listening, speaking, and writing), each with a score range of 0-30, for a total score range of 0-120. Read more about TOEFL iBT ®.

    Schedule TOEFL®

General Requirements

The following bachelor's degrees qualify for the master's programme in Service Systems Design at AAU-Cph:

  • Medialogy
  • Art and Technology
  • IT Communication and New Media
  • Interaction Design
  • Architecture and Design
Bachelor's degrees within e.g. architecture, design or human centered informatics may also qualify for the postgraduate programme in Service Systems Design.If your bachelor's degree does not immediately qualify for the master's programme in Service Systems Design, your application will be assessed by the Study Board of Media Technology.

Tuition Fee

  • International

    13345 EUR/year
    Tuition Fee
    Based on the original amount of 13345 EUR per year and a duration of 24 months.
  • EU/EEA

    Tuition Fee
    Based on the original amount of 0 EUR per year and a duration of 24 months.
We've labeled the tuition fee that applies to you because we think you are from and prefer over other currencies.

99,600 DKK

Living costs for Copenhagen

  • 7928 - 13460 DKK/month
    Living Costs

The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.


Studyportals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.

Check your fit
Check your budget and academic fit with this study

The Global Study Awards: get funded with up to £10,000 to study abroad

Together with the ISIC Association and British Council IELTS, Studyportals offers you the chance to receive up to £10000 to expand your horizon and study abroad. We want to ultimately encourage you to study abroad in order to experience and explore new countries, cultures and languages.


Did you know you can compare your wishlisted programmes with our new Comparison tool?