From the campus in beautiful Copenhagen, Aalborg University offers an exciting, hands-on Service Design education. The 2-year Service Systems Design program gives students a solid foundation in design methodology, grounded in practical experience and real-world assignments.
Have you ever experienced a long queue in a post office? How much time have you spent at an airport? Or that a hospital could do much more for its patients? More and more, companies, governmental institutions and other organisations are realising the service experience they provide is of vital importance, and can be improved with more considered design.
Because of this, service designers are increasingly in demand. Service Design, as the name implies, is a relatively new design discipline concerned with finding creative solutions to intangible problems. Generally leveraging a human-centred, co-creative approach, Service Design has developed into a progressive design discipline with its own toolkits, skillset, and mindset. At our master’s program in Service Systems Design, students gain a solid understanding, actionable knowledge and practical experience on this growing discipline.
As a service designer, you will become a practitioner that collaborates with public and private companies in designing new services or redesigning existing services. Your expertise will be required in understanding, and addressing user requirements, communicating user experience, promoting users’ participation and supporting the internal organisation of services. Your cross-disciplinary competences, covering IT, design-related, engineering and management skills will allow you to cover strategic roles in service organisations.
Service design consultants are often required in the sectors of travel, healthcare, information services, bank and financial services and retail services. For many of those companies, the key to success is in the way services are designed and organised, or the quality of the interaction between users and the service, or the way users experience the service.
You can apply until:
Always verify the dates on the programme website.
You only need to take one of these language tests:
Minimum required score:
The TOEFL iBT ® measures your English-language abilities in an academic setting. The test has four sections (reading, listening, speaking, and writing), each with a score range of 0-30, for a total score range of 0-120. Read more about TOEFL iBT ®.Schedule TOEFL®
Minimum required score:
The IELTS – or the International English Language Test System – tests your English-language abilities (writing, listening, speaking, and reading) on a scale of 1.00–9.00. The minimum IELTS score requirement refers to which Overall Band Score you received, which is your combined average score. Read more about IELTS.Schedule IELTS
The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.
Studyportals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.
Together with the ISIC Association and British Council IELTS, Studyportals offers you the chance to receive up to £10000 to expand your horizon and study abroad. We want to ultimately encourage you to study abroad in order to experience and explore new countries, cultures and languages.