Service Systems Design Aalborg University

Overview

About the programme 

Why choose Service Systems Design? 

The Master's in Service Systems Design is for those who are curious about the interplay between people, technologies, business aspects and the environment. The Master’s is based on the belief that change can only be achieved through a deep understanding of the complex systems that services operate in. Therefore, you get the opportunity to immerse yourself in all parts of the process, both in theory and practice – from idea development and strategy to business development and future scenarios. You will learn how to use this knowledge to design services that not only meet current demands but also contribute to creating a desirable future. 

Educational content 

The Master's in Service Systems Design balances theoretical knowledge and practical experience. Over the course of the programme, you will translate your knowledge of Service Design theories and methods into practical solutions. The programme focuses on problem-based project work (PBL), and through collaboration in groups, you will gain a solid understanding, actionable knowledge and practical experience in the use of design methods and knowledge of service systems. The Master's is designed to give you the tools to analyse multifaceted challenges and design services that provide optimal service experiences. 

Your skills as a graduate  

The Master's in Service Systems Design gives you a strong foundation for working across disciplines and combining technical competences with creative skills. You will be able to plan and design services that can help cities overcome future challenges, such as major social and cultural changes. You can manage and design digitally connected and complex services that incorporate circular economy, sustainable lifestyles and data management.  

Job opportunities 

With a Master's in Service Systems Design, you can make a difference working for companies, public sector authorities and NGOs, in positions such as service designer, design researcher, UX designer, system designer or consultant. From health and education to transportation and urban design, service designers play a crucial role in creating meaningful and effective experiences for users. Service design consultants find work in the travel, healthcare, banking, finance and retail sectors, as well as in information services in the widest sense. Your cross-disciplinary competencies, which include design, management, foresight and IT skills, will also allow you to fill strategic roles in service organisations.