UX and Service Design SRH Fernhochschule - The Distance Learning University

Overview

This is what you will learn

In this programme, you will learn to develop interactive processes and features, as well as professional services. This programme is suitable for anyone who has completed a Bachelor of Arts degree and is enthusiastic about managing and designing user experiences to develop first-class services.

In our UX & Service Design (M.A.) degree programme, you will learn to combine innovation, technology, management, and customer experience to design the user’s overall inter- action with digital and analogue systems. You will have the opportunity to set individual focus areas through the projects you design and apply your newly acquired knowledge in a practical context.

As potential managers, you will use your expertise in both UX and service design to organise and control design processes. Service design promotes a holistic view of processes within companies and how they contribute to the overall customer experience. You will learn to research models and methods at the interface between business, marketing, design, and technology, adapting them as necessary and developing new methods if required.

Curriculum

1. Semester

• General Business Administration (Engl.)
• Service Design - Principles & Methods
• User Experience Design - Principles & Methods
• Design Research & Design Methods
• Project 1 - UX Practice-based Research

2. Semester

• Marketing (Engl.)
• User Experience and Prototyping
• Design Systems & Designing in complexity
• Design Theory, Scientific Design Concepts & Design Science
• Project 2 - Service Design Research Based Project

3. Semester

• Change Management (Engl.)
• Master-Thesis