Overview
We live in the total experience economy. How do you create seamless and synchronized customer experiences across products, services, organizations and businesses?
The Customer Experience and Innovation programme offered at IE University is a 10-month program, starting with a common core period in which you will learn, together with students from other Marketing, Communication & Sales Masters programs, the fundamentals to sharpen your creative, analytical, commercial, business, strategic and digital skills. After the common core period, you will then go into your specialized program of choice.
During the program, you will also have the opportunity to participate in optional certificates or an international experience.
Careers
IE Talent & Careers is the best partner for the professional development of all our current and former students at IE University.
The services we offer are available to all of them throughout their journey. On one hand, we seek to help students take full advantage of their professional opportunities, providing them with impactful advising, learning resources and development tools that allow them to manage and achieve their professional goals. On the other, we provide recruitment solutions for companies and institutions with access to the profiles of over 70,000 IE University professionals worldwide.
Some of the services we offer can be both online and offline and they are:
- One-on-one career advising
- Sector-specific drop-in sessions
- Guides, toolkits and resources available on our IE Career Portal
- On-campus career workshops
- Online career webinars
- Annual distribution of CV books to executive search firms
- Networking events worldwide
- Worldwide panels with executive consultants
- Lifelong access to our job bank
Programme Structure
Highlights:
- High-tech and Human-centered Customer Experience Program
- Learn from Top Customer Experience Professionals
- Customer Experience & Innovation Program Values
- Chief Customer Experience Officer, the Pro of the Future
Key information
Duration
- Full-time
- 10 months
Start dates & application deadlines
- StartingApply anytime.
Rolling Admission
Language
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Delivered
Campus Location
- Madrid, Spain
Disciplines
Corporate Social Responsibility Innovation Management Digital MediaWhat students do after studying
Academic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
Prepare for Your English Test
AI-powered IELTS feedback. Clear, actionable, and tailored to boost your writing & speaking score. No credit card or upfront payment required.
- Trusted by 300k learners
- 98 accuracy using real exam data
- 4.9/5 student rating
Other requirements
General requirements
- Bachelor degree from an accredited university
- Official university transcripts (certified translation into English or Spanish)
- 1 page CV/Resume
- 1 essay
- 2 letters of recommendation
- English language certificate – for non-Native English speakers: we accept the TOEFL (minimum score of 100), the IELTS (minimum score of 7), Duolingo English Test (minimum score 120) or a Cambridge Advanced or Proficiency level. A certificate is not required if you completed an undergraduate degree in English. The validity of all previously mentioned English language certificates for IE’s admissions process is two years, from the date you took the exam.
- Photocopy of current passport
- Passport size picture
- Application fee: 150€ (fee is not refundable)
Student Insurance via Studyportals Partner
Make sure to cover your health, travel, and stay while studying abroad. Even global coverages can miss important items like Additional medical costs, Repatriation, Liability etc. Make sure your student insurance covers your needs.
Studyportals partnered with Aon to provide you with the best affordable student insurance, for a carefree experience away from home.
Get your student insurance nowStarting from €0.53/day, free cancellation any time.
Remember, countries and universities may have specific insurance requirements. To learn more about how student insurance work at IE University and/or in Spain, please visit Student Insurance Portal.
Tuition Fees
-
International Applies to you
Applies to youNon-residents37000 EUR / full≈ 37000 EUR / full -
EU/EEA Applies to you
Applies to youEU/EEA Nationals37000 EUR / full≈ 37000 EUR / full
Living costs
Madrid
The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.
Funding
In order for us to give you accurate scholarship information, we ask that you please confirm a few details and create an account with us.
Scholarships Information
Below you will find Master's scholarship opportunities for Customer Experience and Innovation.
Available Scholarships
You are eligible to apply for these scholarships but a selection process will still be applied by the provider.
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