Information and Service Management, M.Sc.

Information and Service Management, M.Sc.

  • Application Deadline
  • 24 months
University rank #137 (QS) ,
The Master’s Programme in Information and Service Management (ISM) at Aalto University gives you in-depth expertise in developing and managing information-based services – one of the primary growth areas of advanced economies.


The interdisciplinary Information and Service Management programme at Aalto University has a strong emphasis on data analysis and project management. The skills you learn will help you analyse the ever-growing supply of information, as well as manage new technologies and electronic business operations.

Learning outcomes

Upon graduating from the program, you will be able to:

  • use and develop data analysis and business intelligence in organisations
  • apply quantitative and data driven marketing
  • analyse and develop business models for digital and service business
  • analyse and develop services
  • lead people and projects
  • design research
Broad career prospects

As a graduate of ISM, you will have broad career prospects in the contemporary data-driven market: according to a recent Forbes study on the employability of graduates, students with information systems, statistics and math majors are the most sought after.

Below are some typical jobs:

  • Analyst, business intelligence
  • Consultant, information-based services development
  • Project manager
  • Logistics manager

Quantitative data analysis skills are one of the growth areas in the next few years. Our graduates typically find jobs very easily, and for example information systems majors have some of the highest starting salaries of all business majors according to both Finnish and international studies

Programme Structure

Business Analytics focus helps you learn how to solve business problems with a data-driven approach. The core topics covered include:

  • consumer analyses in traditional and digital markets
  • risk control, e.g. financial risk management
  • exploitation of new technologies for developing and launching new products and services

Information Systems focus helps you learn how to manage and develop business processes using the most suitable information systems and networks. The core topics covered include:

  • business information systems
  • e-commerce and software business 
  • strategic applications of the above

Logistics and Service Management focus helps you learn how to manage and develop companies’ complex logistics chains in the network economy. The core topics covered include:

  • supply chain management in various operating environments
  • service development and operations
  • inventory management models and policies
  • quality management
  • project management
  • different business models

Detailed Programme Facts

  • Programme intensity Full-time
    • Full-time duration 24 months
  • Credits
    120 ECTS
  • Languages
    • English
  • Delivery mode
    On Campus

English Language Requirements

You only need to take one of these language tests:

  • Minimum required score:


    The TOEFL iBT ® measures your English-language abilities in an academic setting. The test has four sections (reading, listening, speaking, and writing), each with a score range of 0-30, for a total score range of 0-120. Read more about TOEFL iBT ®.

    Schedule TOEFL®
  • Minimum required score:


    The TOEFL®PBT is administered in a paper format and measures your ability to use and understand English in a classroom setting at the college or university level. It accurately measures how well you can listen, read and write in English while performing academic tasks. Read more about TOEFL®PBT.

    Schedule TOEFL®
  • Minimum required score:


    The IELTS – or the International English Language Test System – tests your English-language abilities (writing, listening, speaking, and reading) on a scale of 1.00–9.00. The minimum IELTS score requirement refers to which Overall Band Score you received, which is your combined average score. Read more about IELTS.

    Schedule IELTS
  • Minimum required score (Grade C):


    C1 Advanced is a Cambridge English Qualification. It reports on the Cambridge English Scale between 142 and 210. You will receive a separate score for each of the four skills (reading, writing, listening and speaking) and for Use of English. These five scores are averaged to give you an overall result for the exam. Universities and colleges may ask you to achieve a specific score, either overall or for a particular skill.

    Note: degree programmes and applications may require a more specific minimum score for admission.

Academic Requirements

You need the following GPA score:

Required score: 3.5

Applicants for graduate programs must have the equivalent of a bachelor’s degree with a minimum GPA equivalent to 3.5 on a US 4.0 grading scale. Admitted applicants typically have an undergraduate GPA of or better on a 4.0 scale. No exam grade should be lower than 4.5 (European grade scale) or D (American grade scale).

Your GPA (Grade Point Average) is calculated using the grades that you received in each course, and is determined by the points assigned to each grade (e.g. for the US grading scale from A-F).

  • You need the following GMAT score:

    Required score: 550

    The GMAT - or Graduate Management Admission Test - is a frequent requirement for admission at management and business schools across the world. The GMAT score ranges between 200 and 800 and measures the verbal and quantitative reasoning of test-takers. Read more about the GMAT.

Programme-specific requirements 


To be considered for admission, the applicant must have completed at least 12 ECTS credits of such studies that give the applicant the ability to start the advanced studies in the Master's Programme in Information and Service Management.


To be considered for admission, the applicant must have completed at least 24 ECTS credits of such studies that give the applicant the ability to start the advanced studies in the Master's Programme in Information and Service Management. 

For more information, please visit programme website.

Tuition Fee

  • International Applies to you

    15000 EUR/year
    Tuition Fee
    Based on the original amount of 15000 EUR per year and a duration of 24 months.
  • EU/EEA Applies to you

    Tuition Fee
    Based on the original amount of 0 EUR per year and a duration of 24 months.
We've labeled the tuition fee that applies to you because we think you are from and prefer over other currencies.

Living costs for Helsinki

  • 975 - 1590 EUR/month
    Living Costs

The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.


Prospective students subject to tuition fees are eligible to apply for Aalto University Scholarship.

StudyPortals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.

The Global Study Awards: get funded with up to £10,000 to study abroad

Together with the ISIC Association and British Council IELTS, StudyPortals offers you the chance to receive up to £10000 to expand your horizon and study abroad. We want to ultimately encourage you to study abroad in order to experience and explore new countries, cultures and languages.

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