M.Sc. On Campus

Service Systems Design

Aalborg University

24 months
13656 EUR/year
Tuition fee
Apply date
Start date


At the Service Systems Design programme of Aalborg University, you will learn how to plan and organise people, infrastructure, communication, media and components of a service, in order to improve its quality, the interaction between service provider and customers and the customers’ experience.


From the campus in beautiful Copenhagen, Aalborg University offers an exciting, hands-on Service Design education. The Service Systems Design programme of Aalborg University gives students a solid foundation in design methodology, grounded in practical experience and real-world assignments.

Why do we need Service Designers?

Have you ever experienced a long queue in a post office? How much time have you spent at an airport? Or that a hospital could do much more for its patients? More and more, companies, governmental institutions and other organisations are realising the service experience they provide is of vital importance, and can be improved with more considered design.

Because of this, service designers are increasingly in demand. Service Design, as the name implies, is a relatively new design discipline concerned with finding creative solutions to intangible problems. Generally leveraging a human-centred, co-creative approach, Service Design has developed into a progressive design discipline with its own toolkits, skillset, and mindset. At our master’s program in Service Systems Design, students gain a solid understanding, actionable knowledge and practical experience on this growing discipline.

Job and Career

As a service designer, you will become a practitioner that collaborates with public and private companies in designing new services or redesigning existing services. Your expertise will be required in understanding, and addressing user requirements, communicating user experience, promoting users’ participation and supporting the internal organisation of services. Your cross-disciplinary competences, covering IT, design-related, engineering and management skills will allow you to cover strategic roles in service organisations.

Service design consultants are often required in the sectors of travel, healthcare, information services, bank and financial services and retail services. For many of those companies, the key to success is in the way services are designed and organised, or the quality of the interaction between users and the service, or the way users experience the service.

Programme Structure

Courses include:

  • User Experience Design For Service Interaction
  • Designing Product Service Systems
  • Programming For Services
  • Technological and Organizational Trends in Service Design
  • User Participation and Social Innovation
  • Services Representation and Prototyping

Key information


  • Full-time
    • 24 months

Start dates & application deadlines


120 ECTS


On Campus

Academic requirements

We are not aware of any academic requirements for this programme.

Other requirements

General requirements

The following bachelor's degrees qualify for the master's programme in Service Systems Design at AAU-Cph:

  • Medialogy
  • Interaction Design
  • Art and Technology
  • IT Communication and New Media
  • Architecture and Design
  • Interaction Design

Students with another Bachelor's degree may, upon application to the Board of Studies, be admitted after a specific academic assessment if the applicant is deemed to have comparable educational prerequisites.

Applicants applying for Master's programmes at Aalborg University must submit results of an IELTS, TOEFL or Cambridge test.

Tuition Fee

To alway see correct tuition fees
  • International

    13656 EUR/year
    Tuition Fee
    Based on the tuition of 6828 EUR per semester during 24 months.
  • EU/EEA

    Tuition Fee
    Based on the tuition of 0 EUR per semester during 24 months.
  • 50,775 DKK per semester

Living costs for Copenhagen

7928 - 13456 DKK /month
Living costs

The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.


Studyportals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.

Our partners

Service Systems Design
Aalborg University


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