Students are tasked with team projects and challenged with the entire process of creating a new service or transforming an existing one – from research and conception to prototyping and preparing pilot interventions.
The concept of Master in Service Design at the Istituto Europeo Di Design (IED) refers to innovation in services from a human and systemic perspective by leveraging creativity and iterative processes. So, what exactly does a service designer do?
These are some of their possible functions, depending on their professional background and the context they work in:
- Orchestrating the various stages of a service to ensure a pleasant, seamless experience.
- Detecting opportunities for new services and conceptualising systems that allow to co-create added value with users or even among multiple organisations.
- Enabling various players to take an active part in defining new practices and narratives about value, both inside and outside organisations.
- Service designer
- Strategic designer
- UX researcher
- Design researcher
- UX strategist
- Design thinker or design thinking consultant
- Customer experience designer
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- To grasp the various conceptual perspectives of service design and be able to choose which one is most suitable for each design intervention.
- To test specific approaches, methods and tools while developing projects related to creating new services, evaluating and transforming existing services or implementing operational changes at the supplier level.
- To encourage an experimental attitude, efficient self-management and the ability to work on multi- and inter-disciplinary teams, as well as collaborating with users and other stakeholders.
- To foster sensitivity and a critical mind regarding the latest breakthroughs in service design and other social-technical developments affecting the service economy.
Check out the full curriculumVisit official programme website
- 6 months
Start dates & application deadlines
- Apply before
DisciplinesDesign View 19 other Masters in Design in Spain
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We are not aware of any academic requirements for this programme.
- ID (Spanish students) or Passport (international students) scanned
- University Diploma (Bachelor, Undergraduate Degree or equivalent) scanned
- Motivation Letter in the Postgraduate’s language
- CV in the Postgraduate’s language specifying languages level and computer skills
- Advanced knowledge of Spanish or English as appropriate. For courses taught in English requires an intermediate level, corresponding to a paper TOEFL 550 or IELTS 6,5. For courses in Spanish requires a level B2. In case you don’t have any qualification, it will be necessary to assess your level through an in-person or Skype interview
- Portfolio for creative Postgraduates
Make sure you meet all requirementsVisit official programme website
International14600 EUR/fullTuition FeeBased on the tuition of 14600 EUR for the full programme during 6 months.
National14600 EUR/fullTuition FeeBased on the tuition of 14600 EUR for the full programme during 6 months.
Living costs for Barcelona
The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.
Studyportals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.
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Apply and win up to €10000 to cover your tuition fees.