Studyportals

Customer Service Management

Universiti Teknologi Mara

Master
12 months
Duration
3016 USD/year
1527 USD/year
Unknown
Tuition fee
Unknown
Apply date
Unknown
Start date

About

The Master of Customer Service Management programme offered at the Universiti Teknologi Mara  program is designed to provide students with cutting-edge knowledge & insights to take customer service management into the 21st century.

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Overview

About

To leverage on transdisciplinary integration in building the requisite skills & knowledge to take the industry to the next level. To successfully navigate the practical landscape of customer service management through the effective application of theory into practice.

 To deepen students’ knowledge of applied customer service management to undertake practical fieldwork leading to a doctoral degree.

This Master of Customer Service Management programme offered at the Universiti Teknologi Mara  program is designed

  • to provide students with cutting edge knowledge & insights to take customer service management into the 21st century
  • to leverage on transdisciplinary integration in building the requisite skills & knowledge to take the industry to the next level
  • to successfully navigate the practical landscape of customer service management through the effective application of theory into practice
  • to deepen students' knowledge of applied customer service management to undertake practical fieldwork leading to a doctoral degree

Programme Structure

Courses included:

  • Corporate Leadership & Strategic Management
  • Customer Behaviour in Service Environment
  • Service Marketing
  • Research Method
  • Customer Relationship Management
  • Conflict Management & Service Recovery
  • Customer Service Management

Key information

Duration

  • Full-time
    • 12 months

Start dates & application deadlines

Language

English
IELTS or TOEFL needed

Delivered

On Campus

Academic requirements

GPA admission requirements GPA Your GPA, or Grade Point Average, is a number that indicates how well or how high you scored in your courses on average. Usually a GPA scales between 1.0 and 4.0, however different countries and universities can have different grading systems.
GRE admission requirements GRE® The GRE® General Test is a widely administered admissions test that measures the skills needed in today's graduate and business school programs worldwide. It contains three sections - Verbal Reasoning, Quantitative Reasoning, and Analytical Writing. Three scores are reported: a Verbal Reasoning score on a 130 - 170 score scale in one-point increments, a Quantitative Reasoning score on a 130 - 170 score scale in one-point increments, and an Analytical Writing score on a 0 - 6 score scale in half-point increments.
GMAT admission requirements GMAT The Graduate Management Admission Test (GMAT) is a test intended to assess certain analytical, writing, quantitative, verbal, and reading skills in written English for use in admission to a graduate management program, such as an MBA. GMAT contains 4 sections - Analytical Writing Assessment, Integrated Reasoning, Quantitative and Verbal. The score has a range from 200 - 800.

English requirements

IELTS admission requirements IELTS The International English Language Test System (IELTS) tests your English-language proficiency on a scale of 1 – 9. The score refers to the combined average score of 4 subjects (writing, listening, speaking, and reading).
6 (required)
TOEFL admission requirements TOEFL® IBT The TOEFL iBT® is given online through the internet at desiganated testing site. The test measures your English-language abilities in an academic setting. The score refers to the total score of 4 subjects (writing, listening, speaking, and reading), each subject has a range of 0 - 30.
PTE Academic admission requirements PTE Academic PTE Academic (Pearson Test of English Academic) is a language test that enables students to demonstrate their writing, listening, speaking, and reading skills when applying to study in English. The score refers to a total score which ranges between 10 and 90.

Other requirements

General requirements

  • Bachelor's degree in related fields of study from UiTM & other universities recognized by the UiTM Senate with minimum CGPA 2.75 or
  • Bachelor's degree in related fields of study from universities recognized by the UiTM Senate (minimum CGPA 2.50) AND minimum of 5 years related working experience at an executive level or
  • Other qualifications equivalent to an honors degree (in relevant fields) recognized by the UiTM Senate
AND
  • Proficiency in written & oral English
  • Pass an interview with the Faculty Postgraduate Committee

Tuition Fee

  • International

    3016 USD/year
    Tuition Fee
    Based on the original amount of 3016 USD for the full programme and a duration of 12 months.
  • National

    1527 USD/year
    Tuition Fee
    Based on the original amount of 1527 USD for the full programme and a duration of 12 months.
  • National Tuition Fees Per total (RM):   6,328 for three semesters
  • International Tuition Fees Per total (RM): 12,500 for three semesters 

Funding

Studyportals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.

Our partners

Customer Service Management Master
-
Universiti Teknologi Mara

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