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Customer Service Management, Master

  • Application Deadline
  • 12 months
    Duration
University rank #651 (QS) ,
The Master of Customer Service Management programme offered at the Universiti Teknologi Mara  program is designed to provide students with cutting-edge knowledge & insights to take customer service management into the 21st century.

About

About

To leverage on transdisciplinary integration in building the requisite skills & knowledge to take the industry to the next level. To successfully navigate the practical landscape of customer service management through the effective application of theory into practice.

 To deepen students’ knowledge of applied customer service management to undertake practical fieldwork leading to a doctoral degree.

This Master of Customer Service Management programme offered at the Universiti Teknologi Mara  program is designed

  • to provide students with cutting edge knowledge & insights to take customer service management into the 21st century
  • to leverage on transdisciplinary integration in building the requisite skills & knowledge to take the industry to the next level
  • to successfully navigate the practical landscape of customer service management through the effective application of theory into practice
  • to deepen students' knowledge of applied customer service management to undertake practical fieldwork leading to a doctoral degree

Programme Structure

Courses included:

  • Corporate Leadership & Strategic Management
  • Customer Behaviour in Service Environment
  • Service Marketing
  • Research Method
  • Customer Relationship Management
  • Conflict Management & Service Recovery
  • Customer Service Management

Detailed Programme Facts

  • Programme intensity Full-time
    • Full-time duration 12 months
  • Languages
    • English
  • Delivery mode
    On Campus

English Language Requirements

  • Minimum required score:

    6

    The IELTS – or the International English Language Test System – tests your English-language abilities (writing, listening, speaking, and reading) on a scale of 1.00–9.00. The minimum IELTS score requirement refers to which Overall Band Score you received, which is your combined average score. Read more about IELTS.

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  • Minimum required score:

    550

    The TOEFL®PBT is administered in a paper format and measures your ability to use and understand English in a classroom setting at the college or university level. It accurately measures how well you can listen, read and write in English while performing academic tasks. Read more about TOEFL®PBT.

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General Requirements

  • Bachelor's degree in related fields of study from UiTM & other universities recognized by the UiTM Senate with minimum CGPA 2.75 or
  • Bachelor's degree in related fields of study from universities recognized by the UiTM Senate (minimum CGPA 2.50) AND minimum of 5 years related working experience at an executive level or
  • Other qualifications equivalent to an honors degree (in relevant fields) recognized by the UiTM Senate
AND
  • Proficiency in written & oral English
  • Pass an interview with the Faculty Postgraduate Committee

Tuition Fee

  • International

    3012 USD/year
    Tuition Fee
    Based on the original amount of 3016 USD for the full programme and a duration of 12 months.
  • National

    1524 USD/year
    Tuition Fee
    Based on the original amount of 1527 USD for the full programme and a duration of 12 months.
We've labeled the tuition fee that applies to you because we think you are from and prefer over other currencies.
  • National Tuition Fees Per total (RM):   6,328 for three semesters
  • International Tuition Fees Per total (RM): 12,500 for three semesters 

Living costs for Kuala Lumpur

  • 2210 - 3820 MYR/month
    Living Costs

The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.

Funding

Studyportals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.

The Global Study Awards: get funded with up to £10,000 to study abroad

Together with the ISIC Association and British Council IELTS, Studyportals offers you the chance to receive up to £10000 to expand your horizon and study abroad. We want to ultimately encourage you to study abroad in order to experience and explore new countries, cultures and languages.

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