Leadership in Service Innovation

edX - online learning platform

Master Online
24 months
12750 AUD/year
12750 AUD/year
Tuition fee
Apply date
Start date


The University of Queensland is offering the online Leadership in Service Innovation Master’s degree on edX, an online learning platform trusted by over 18 million learners. The Master's degree program of Leadership in Service Innovation is a cutting-edge business degree, focused on organizational leadership, innovation, and customer experience.


In a rapidly changing business environment where service excellence and innovation drive competitiveness, the Master of Leadership in Service Innovation from The University of Queensland equips leaders with the tools and cutting-edge research to deliver exceptional customer experiences, staying steps ahead in a global market.

The program

The Master’s of Leadership in Service Innovation adopts a cross-disciplinary perspective aimed at developing the transformational mindset leaders need to address two key challenges in the modern economy. 

The first challenge is the move to a service- and experience-based economy, which requires excellence in customer experience, value co-creation, and change management. The second is the critically important task of embedding a culture of continuous innovation in an organisation.

The program blends research and best practice in business leadership, innovation, service science, service management, and experience design to develop transformative organisational and leadership capabilities that will enable leaders to thrive in today’s business environment. It systematically takes participants on a journey starting with the economic changes from ‘product’-based value to today’s experience-based model, and then works through all foundational aspects to ensure that leaders are prepared for the future, and that organisational resilience and adaptability to change is maximised.

Programme Structure

Courses include:

  • Becoming an Effective Leader
  • Leading the Organization
  • Leading High-Performing Teams
  • Leading in a Complex Environment

Key information


  • Part-time
    • 24 months

Start dates & application deadlines




24 alternative credits


  • Self-paced

Academic requirements

We are not aware of any academic requirements for this programme.

English requirements

IELTS admission requirements IELTS The International English Language Test System (IELTS) tests your English-language proficiency on a scale of 1 – 9. The score refers to the combined average score of 4 subjects (writing, listening, speaking, and reading).

Other requirements

General requirements

Direct entry to the Master's program requires a bachelor degree in the same discipline, or a bachelor degree in a different discipline and three years’ work experience in the same discipline.

Students who do not meet direct entry into the Master's degree leadership program (via a completed bachelor degree) have the option of undertaking the UQx Business Leadership MicroMasters program as a pathway to admission to the Master of Leadership in Service Innovation. 

Students would be required to obtain a grade of at least 65% in the Business Leadership Capstone Assessment course within this MicroMasters program; and have completed at least three years relevant full-time work experience approved by the Executive Dean.

Tuition Fee

  • International

    12750 AUD/year
    Tuition Fee
    Based on the original amount of 25500 AUD for the full programme and a duration of 24 months.
  • National

    12750 AUD/year
    Tuition Fee
    Based on the original amount of 25500 AUD for the full programme and a duration of 24 months.


Studyportals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.

Getting a Student Visa

This is an online programme. You can attend from the comfort of your chair! So you don't need a student visa!

Fresh content

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Leadership in Service Innovation
edX - online learning platform