Global Hospitality Operations Management

Overview

Learn all you need to know about the business of hospitality and tourism, gain an understanding of key business practices in operations management, revenue management and marketing techniques.

The Global Hospitality Operations Management program at Seneca College will focus on developing your core skills in service design, delivery and experience. You will learn to link service design directly to the consistent delivery of business processes and systems used by organizations across the globe.

Throughout the program you will learn from industry leaders and educators while using state-of-the-art labs, business case studies and field work projects to enhance your expertise.

As a graduate, you will have the opportunity to pursue an MBA degree in one of the leading Hotel and Tourism Management schools in the world – IMI International Management Institute, Switzerland.

Skills

Throughout this program you will develop the following skills:

• Service Leadership

• Decision-making

• Teamwork

Your Career

When you graduate from this program, these are the types of career options that you can explore:

• Assistant manager – operations

• Assistant manager – hotel

• Banquet manager

• Catering sales manager

• Conference service manager

• Assistant project manager

• Assistant sales manager

• Assistant marketing manager

• Customer experience manager

• Manager of customer loyalty and retention