• Application Deadline
  • 14 months
    Duration

About

The 14-month master programme in International Hospitality and Service Management from NHL Stenden University of Applied Sciences introduces you to key concepts such as service, hospitality, service concepts and customer satisfaction, as well as covering areas as diverse as sustainability, entrepreneurship, globalisation and working with multicultural teams. 

You will be trained as a specialist in these areas over a 14-month period, taking four ten-week modules. Additionally, you can acquire real-life work experience during your studies at the Stenden Hotel, a 4-star property owned and operated by Stenden Hotel Management School and used as a training venue for its students. 

You will attend classes based on a variety of teaching methods, including seminars, workshops, lectures, presentations, group assignments and guest lectures.

NHL Stenden offers the option to accomplish a Dual Degree. Additionally to the MA programme you can enrol for a Master of Science International Hospitality and Service Management issued by the University of Derby, which is a leading university in the UK for Hospitality, Tourism, and Events Management. 

Career

A master’s degree (MA) in International Hospitality and Service Management prepares you for a successful career in the service or hospitality industry. The hospitality industry is undergoing constant change, not least driven by shifting customer demands. These changes add to the complexity of the role of hospitality manager, and as a highly skilled graduate of this course you will be in high demand at a variety of companies all over the world.

Strategic job

As a hospitality and service management professional, you will have an interesting job in a dynamic and exciting industry. You will be trained for a strategic management position, managing all aspects of the services provided. You will help develop the organisational structure, strategies, processes and corporate culture from the customer’s perspective.

Careers open to you after graduation include:

  • General Manager
  • Head of Research & Development
  • Sales and Marketing Manager
  • Corporate Policy Advisor
  • Lecturer/Academic staff member

Accreditation

  • Triple 'good' rating by the Accreditation Organisation of the Netherlands and Flanders (NVAO).
  • International Centre of Excellence in Tourism & Hospitality (THE-ICE).
  • Stenden Hotel Management School was awarded the ECA Certificate for Quality in Internationalisation as the first institution in the Netherlands and first hotel management school in Europe. 

Programme Structure

Courses included:

  • Principles of Hospitality & Service Management
  • Service Performance Improvements
  • Sustainable Value Creation in the Hospitality Industry
  • Strategic Human Resource Management
  • Financial Decision Making

Audience


Detailed Programme Facts

  • Programme intensity Full-time
    • Full-time duration 14 months
  • Credits
    60 ECTS
    • Single degree (60 ECTS)
    • Dual Degree (75 ECTS)
  • Languages
    • English
  • Delivery mode
    On Campus
  • More information Go to the programme website

English Language Requirements

You only need to take one of these language tests:

  • Minimum required score:

    80

    The TOEFL iBT ® measures your English-language abilities in an academic setting. The test has four sections (reading, listening, speaking, and writing), each with a score range of 0-30, for a total score range of 0-120. Read more about TOEFL iBT ®.

    Schedule TOEFL®
  • Minimum required score:

    550

    The TOEFL®PBT is administered in a paper format and measures your ability to use and understand English in a classroom setting at the college or university level. It accurately measures how well you can listen, read and write in English while performing academic tasks. Read more about TOEFL®PBT.

    Schedule TOEFL®
  • Minimum required score:

    6

    The IELTS – or the International English Language Test System – tests your English-language abilities (writing, listening, speaking, and reading) on a scale of 1.00–9.00. The minimum IELTS score requirement refers to which Overall Band Score you received, which is your combined average score. Read more about IELTS.

    Schedule IELTS

Academic Requirements

  • You require a bachelor’s degree to be admitted to International Hospitality and Service Management or International Leisure and Tourism Studies. 
  •  Your application will be assessed on individual merits.
  • A personal interview is part of the application process.

StudyPortals Tip: Students should consider taking one of the Pre-Master's below. these courses will be necessary if:

  • You are considered ineligible for admission
  • You need to improve your academic, study, research or language skills
Search all Pre-Masters

Tuition Fee

  • International

    9852 EUR/year
    Tuition Fee
    Based on the original amount of 11500 EUR for the full programme and a duration of 14 months.
  • EU/EEA

    1788 EUR/year
    Tuition Fee
    Based on the original amount of 2083 EUR for the full programme and a duration of 14 months.
We've labeled the tuition fee that applies to you because we think you are from and prefer over other currencies.
  • Dutch Master of Arts €11,500
  • British Master of Science (MSc) £3.500
  • Books and handouts €500

Living costs for Leeuwarden

  • 700 - 1100 EUR/month
    Living Costs

The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.

Funding

Check the programme website for information about funding options.

StudyPortals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.

The Global Study Awards: get funded with up to £10,000 to study abroad

Together with the ISIC Association and British Council IELTS, Studyportals offers you the chance to receive up to £10000 to expand your horizon and study abroad. We want to ultimately encourage you to study abroad in order to experience and explore new countries, cultures and languages.